{"id":345,"date":"2011-05-09T12:34:17","date_gmt":"2011-05-09T17:34:17","guid":{"rendered":"http:\/\/blog.law.cornell.edu\/library\/?p=345"},"modified":"2011-05-23T12:50:34","modified_gmt":"2011-05-23T17:50:34","slug":"library-student-survey-results-access-and-research-services","status":"publish","type":"post","link":"https:\/\/blog.law.cornell.edu\/library\/2011\/05\/09\/library-student-survey-results-access-and-research-services\/","title":{"rendered":"Library student survey results: Access and research services"},"content":{"rendered":"

Now for our final post on the Student Satisfaction Survey.\u00a0 In addition to asking about the facility and website, we questioned students on their use of, and satisfaction with, the library\u2019s Access Services and Research Services.\u00a0 Access Services include circulation<\/a>, course reserves, and Interlibrary Loan<\/a>\/Borrow Direct<\/a>.\u00a0 Research Services include the reference desk<\/a> and research consultations<\/a>.\u00a0 Overall, 50% of respondents use the Circulation Desk from a few times per month to a few times per week.\u00a0 An additional one-third uses the desk a few times per semester.\u00a0 Reference Desk use, of course, is less than that of circulation.\u00a0 46% of respondents use reference from a few times per semester to a few times per month, while 6% use the desk quite frequently\u2014from a few times per week to daily.\u00a0 Students are more likely to use reference as they progress through their law school careers with 35% of 1Ls never having used the desk, while only 12% of 3Ls report never using the desk.\u00a0 As expected, journal staff members use reference service more frequently than other students.\u00a0 Research consults, which are a more focused and time-intensive service, have been used by 1\/3 of respondents.<\/p>\n

Student satisfaction with Access Services is noteworthy.\u00a0 90% of those who have used the Circulation Desk are mostly to very satisfied, 42% of users are very satisfied.\u00a0 73% of those who have used course reserves, and 73% of those who have used Interlibrary Loan\/Borrow direct are mostly to very satisfied.\u00a0 While more users of course reserve report being \u201cmostly\u201d satisfied as opposed to \u201cvery\u201d satisfied, this is likely due to the availability constraints caused by high demand of certain items.<\/p>\n

Student satisfaction with Research Services is similarly high.\u00a0 78% of those who have used the reference desk are mostly to very satisfied with 35% reporting being \u201cvery\u201d satisfied.\u00a0 Research consults are a big hit: 54% of students who have had a research consult are mostly satisfied, while an additional 38% are very satisfied.\u00a0 Most research consults were for either a class paper or a journal note the student was writing.<\/p>\n

Comments on the core services, and the Law Library generally, were plentiful.\u00a0 The library is appreciative of both the very positive comments and the constructive ones.\u00a0 Representative responses to the question \u201cWhat do you like most about the Law Library?\u201d include:<\/p>\n